Refund Policy | Bhojpe

This Refund Policy applies to all Bhojpe services operated by Nepson Infotech, including the Bhojpe User App, Bhojpe POS App, and Bhojpe Delivery App.

1. Subscription & POS Software Refunds

Payments made for Bhojpe POS software subscriptions, licenses, or plans are generally non-refundable.

Refunds may be considered only in exceptional cases such as:

Duplicate or accidental payment
Technical issues preventing service activation
Incorrect plan charged due to system error

2. User App Orders (Food & Services)

Refunds for food orders placed through the Bhojpe User App depend on the restaurant’s cancellation and refund policy.

No refund after order preparation has started
Refunds may apply for failed payments or unfulfilled orders
Refunds are processed to the original payment method

3. Delivery-Related Refunds

Delivery fees may be refunded in cases of:

Order cancellation due to non-availability
Excessive delivery delay caused by system issues
Delivery failure not caused by user error

4. Payment Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment gateway or bank.

5. Non-Refundable Cases

Change of mind after service usage
Partial usage of subscription plans
User error such as incorrect order details

6. How to Request a Refund

To request a refund, please contact us with transaction details:

📧 Email: info@bhojpe.com
📞 Phone: +91-6260129453

7. Policy Updates

Nepson Infotech reserves the right to update or modify this Refund Policy at any time without prior notice.

8. Company Details

Nepson Infotech
Website: https://bhojpe.com
Email: info@bhojpe.com